Customer Support Specialist
Company: VirtualVocations
Location: Oxnard
Posted on: November 8, 2024
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Job Description:
A company is looking for a Customer Support Specialist, Balance
Support.
Key Responsibilities:
Respond promptly to customer inquiries and provide accurate
solutions
Guide customers through troubleshooting processes and educate them
on product features
Collaborate with internal teams to resolve issues and improve
customer support metrics
Required Qualifications:
Proven experience in a customer support role, preferably in the
fintech industry
Proficiency in ticketing systems, CRM platforms, and payroll
software
Understanding of time clock functionality and payroll systems
Flexibility to adapt working hours to meet team and customer
needs
Ability to manage and interpret data related to payroll and earned
wage access systems
Keywords: VirtualVocations, Placentia , Customer Support Specialist, Other , Oxnard, California
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