Technical Consultant - Impact - IC3 - IC5
Company: Servicenow
Location: San Diego
Posted on: October 9, 2024
Job Description:
Company DescriptionAt ServiceNow, our technology makes the world
work for everyone, and our people make it possible. We move fast
because the world can't wait, and we innovate in ways no one else
can for our customers and communities. By joining ServiceNow, you
are part of an ambitious team of change makers who have a restless
curiosity and a drive for ingenuity. We know that your best work
happens when you live your best life and share your unique talents,
so we do everything we can to make that possible. We dream big
together, supporting each other to make our individual and
collective dreams come true. The future is ours, and it starts with
you.With more than 7,700+ customers, we serve approximately 85% of
the Fortune 500, and we're proud to be one of FORTUNE 100 Best
Companies to Work For and World's Most Admired Companies.Job
DescriptionU.S. Citizen or Greencard holder required.We are hiring
for ALL levels from Associate to Senior.This role is required in
office, 2 days per week, at our San Diego office in CaliforniaWhat
you get to do in this role:The role of the Technical Consultant -
Impact is part of ServiceNow Impact, our newest product. ServiceNow
Impact personalizes customers' digital transformation journey on
the Now Platform and accelerates customers' time-to-value.As part
of the global customer success organization, this role will help
customers unlock business value and accelerate the adoption of the
ServiceNow products they have purchased through delivering our
technical accelerators.You will act as the ServiceNow subject
matter expert and bring ServiceNow best practices, innovations, and
capabilities to help customers achieve their goals. We have high
expectations and a career at ServiceNow means challenging yourself
to always be better.The ideal candidate is someone with experience
in ServiceNow development and who wants to help our client base
with their digital transformation capabilities.
- Present and deliver offerings from our portfolio of technical
accelerators to large enterprise customers remotely.
- Prepare all client-facing and internal deliverables that are
technology-related.
- Identify and drive process improvement opportunities, guide
best practices development, and mentor/guide junior team
members.
- Participate in the development of new offerings for our
technical accelerator portfolio.
- Engage with customers' requests in Impact including scoping of
the level of effort as part of technical accelerator
recommendations.
- Demonstrate the product, both standard and tailored to customer
needs.
- Responsible for understanding customer's business and technical
needs and relating them to the Impact products.
- Develop and maintain strong working relationships with global
Impact team members.
- Drive the continuous improvements of our implementation
methodology and service offerings based on client experiences.
- Mentor resources and peer review development work.
- Help customers unlock business value and improve the adoption
of the ServiceNow products.
- Deliver our portfolio of technical accelerators remotely to
Impact customers.
- Act as the ServiceNow subject matter expert and share
ServiceNow best practices, innovations, and capabilities to help
customers achieve their goals.
- Contributes to net new accelerator innovation and continuous
improvement efforts.Qualifications
- 3-5 years of hands-on ServiceNow platform experience.
- Proven technical and business process experience in leading the
development and delivery of ServiceNow solutions in client
environments.
- Knowledge of technical components such as LDAP, SAML/SSO and
integrations that make use of these technologies.
- Experience with any of the product areas:
ITOM/ITAM/SPM/GRC.
- Ideally experience with AI/ML technology and preferably
experience with ServiceNow Virtual Agent, Predictive Intelligence
and Performance Analytics products.
- Experience with Web Technologies (XML, HTML, JavaScript, Web
Services, etc.) and working in a SaaS environment.
- Experience working with Agile methodologies.
- Excellent written and verbal communication skills with the
ability to clearly articulate solutions to complex technical
problems.
- Excellent interpersonal skills, customer-centric attitude and
experience working with cross-functional teams and multi-level
stakeholders.
- Prepared to study for, obtain and maintain ServiceNow
certifications.
- Committed to wowing customers, ensuring that actions contribute
towards measurable value for the customer, and generating customer
success stories.
- Loves to win as a team and work efficiently in a collaborative
environment.
- A desire to contribute to our best place to work where everyone
can be their best self and feel an amazing sense of belonging.
- Have a hungry and humble mindset; and proactively seek help
when challenges arise.
- Expectation to come into the San Diego office at least two
times a week.
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Keywords: Servicenow, Placentia , Technical Consultant - Impact - IC3 - IC5, IT / Software / Systems , San Diego, California
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