General Manager - Apartments ($103,100 - $144,500)
Company: Irvine Company
Location: Irvine
Posted on: November 9, 2024
Job Description:
General Manager - Apartments ($103,100 - $144,500) Date: Oct 29,
2024 Location: Irvine, CA, 92618 Division: Apartments - On-Site
(Apt OnSite) Job Duties:
- Creates a customer service focused culture for residents,
prospects, vendors and employees; responds and resolves resident
requests and concerns; leads by example and ensures a proactive
approach is adopted for all key customer touch points.
- Provides leadership to onsite leadership team to ensure
goals/expectations are achieved.
- Responsible for training, onboarding, and development of all
team members with focus on employee engagement and retention. Lead,
coach and develop direct reports to create a culture of excellence
and continuous learning.
- Manages financial performance of property to include
accountability for budget variances providing input for budget and
forecast planning and identifying opportunities to increase
revenue. Creates and executes community strategy.
- Oversees all property operations including leasing, maintenance
and resident services.
- Ensures the condition and quality of the communities meet the
Irvine Company standards at all times.
- Monitors/evaluates key metrics for community; creates renewal
and leasing goals; monitors NTV's; monitors Net Promoter Scores
(NPS), social media feedback and follows up as needed.
- Monitors key performance metrics; ensure plans are in place to
achieve company targets.
- Performs audits and community inspections to ensure policies,
procedures and corporate compliance are followed at all times.
- Partner with Irvine Company Apartment Development to ensure
customer service standards and operational key performance
indicators (KPI's) are achieved during ongoing reinvestment
projects.
- Responsible for healthy collaboration and partnership with
other departments within Apartments and across divisions.Minimum
Qualifications / Other Expectations:Education & Experience:
- High school diploma; Bachelor's degree preferred.
- 5-7 years related experience; business and financial acumen
with ability to read and interpret financial statements.Other:
- Industry certifications preferred (CPM, Real Estate
License).
- Valid driver's license; valid vehicle insurance.
- This role requires the regular and frequent operation of a
vehicle, as defined in the Company's MVR policy, and is part of the
essential duties of this position.
- Ability to communicate clearly and effectively in English, both
verbally and in writing. Multilingual ability a plus.
- Ability to work evenings, weekends and holidays. Compensation:
Base Pay Range: $103,100 - $144,500Actual placement within this
range may vary based upon, but not limited to, relevant experience,
time in role, base salary of internal peers, prior performance,
business sector, and geographic location.The Company also offers
competitive benefits for full time employees including paid time
off, matching 401(k), and health benefits.About Us: Irvine Company
Apartment Communities (a division of Irvine Company) offers a
portfolio of more than 125 resort-style apartment communities in
coastal California's most desirable locations: San Diego, Orange
County, West Los Angeles and Silicon Valley.With world-class
amenities, resort-like surroundings and an unparalleled commitment
to customer service, Irvine Company Apartment Communities redefines
the rental-living experience.We take as much pride in our employee
community as we do the communities we create. It's an environment
populated with talented and experienced people, a collaborative
spirit and abundant opportunities.The Irvine Company is committed
to providing equal opportunity in all of our employment practices,
including selection, hiring, promotion, transfer, compensation,
termination, and training, without regard to race, religion, color,
sex, sexual orientation, gender, gender identity, national origin,
ancestry, citizenship status, marital status, pregnancy, age,
medical condition, genetic information, military and veteran
status, disability, or any other basis protected by federal, state,
and local law. Reasonable accommodation is available for qualified
individuals with disabilities, upon request.
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Keywords: Irvine Company, Placentia , General Manager - Apartments ($103,100 - $144,500), Executive , Irvine, California
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