Store Manager Unassigned
Company: Walgreens
Location: Los Angeles
Posted on: November 8, 2024
Job Description:
Responsibilities
- Responsible for learning Walgreens' operations and ways of
working to lead "one-box" (full store operations across front-end
and pharmacy). Responsible for completing accelerated development
track to Store Manager during the specified timeframe as outlined
in the learning plan.
- Under the direction of the Store Manager, oversees the
operation (front-end and pharmacy) of a Walgreen store.
- Supports store operations by shadowing or assisting the Store
Manager in leading store throughout the learning journey.Training &
Personal Development
- Complete rigorous, accelerated program including all
certifications needed for the Store Manager role.
- Attends and completes classroom learning, online training and
on-the-job training. Fulfills assigned rotations and learning
objectives by spending time in other stores in the area as
assigned.
- Follows individual development plans offered by District
Manager. Participates in one-on-one conversations with Store
Manager and District Manager to have continuous professional growth
and demonstrates permanent assignment readiness and proficiency of
learning topics with the Director of Pharmacy and Retail
operations.
- Seeks self-development by monitoring own performance, setting
high personal standards, learning about the fields of retail,
pharmacy, and management, seeking best practices.
- Learns and actively implements compliance standard operational
procedures (SOPs) across front-end and pharmacy. Gains knowledge of
all computer and technology systems and software.
- Obtains pharmacy technician registration/licensure as required
by state law (and pursues PTCB certification, as required by
state).Customer Experience
- Engages customers and patients by greeting them and offering
assistance with products and services. Resolves customer complaints
in a timely manner and answers questions to ensure a positive
customer experience. Models and shares customer service best
practices.
- Monitors customer service, provides coaching, training, and
develops plans for improvements in both the front-end and pharmacy.
Empowers team members to find the most impactful resolution for
customers; seeks solutions that exceed customer expectations and
builds loyalty.
- Supports Store Manager in observing customer service trends,
analyzing customer feedback, creating awareness to the business,
and improving service metrics.Operations
- Shadows Store Manager, gains experience, performs and
demonstrates proficiency supervising the operation of the store and
team members, including gaining exposure to
opening/closing/changing shifts, and delegating tasks to team
members. Demonstrates the ability to supervise merchandising tasks,
including sets, resets, and revisions of basic department and end
stands, display tables, and promotional space, using multiple
discount pricing, signs, advertising, promotional items,
seasonality, etc.
- Supports Store Manager in protecting store assets by
administering and monitoring internal loss prevention programs and
systems. Learns to maintain and react to the electronic
surveillance system and ensures price accuracy, using reports and
in-store price audits.
- Learns to analyze inventory trends and supervises inventory
management. Verifies proper standard operating procedures are being
adhered to for receiving, counting, ordering, pricing, and
returning points of execution for both front-end and pharmacy.
Learns to supervise receiving, sticking, pricing, returning and
transferring merchandise.
- Supervises operations of the assigned location, including
strict compliance with all applicable laws and regulations,
including but not limited to the sale of alcohol, tobacco, fresh
food, and pharmacy products.
- Provides for the safety and well-being of team members;
effectively utilizes the Security Operations Center.
- Complies with all company policies and procedures; maintains
respectful relationships with coworkers and business partners.
- Completes special assignments and other tasks as assigned,
including assisting team members as needed.Business Performance
Management
- Learns to analyze financial & performance data for the store
and pharmacy. Develops action plans to improve business results,
including increasing sales and controlling costs.
- Identifies sales opportunities to ensure the growth and
performance of the store and pharmacy.
- Reviews and analyzes asset protection data and develops action
plans to reduce loss.
- Reviews daily performance indicators and weekly operational
metrics. Prepares action plans to improve results to discuss with
the Store Manager and District Manager.
- Analyzes pharmacy performance indicators and works with the
Pharmacy Manager and/or Pharmacy Operations Manager to enhance the
performance of the pharmacy.Business Planning
- Works with Store Manager to understand key inventory metrics
and processes.
- Learns how to grow front-end and pharmacy business with new
initiatives directed by the Support Center, community outreach, and
retail partnerships through planning, implementing, executing, and
following up with a review.People & Performance Management
- Learns all aspects of people management at Walgreens, including
training/coaching on standard operating procedures.
- Learns how to effectively use Walgreens' HR and people
management systems to supervise team members.
- Shadows Store Manager in action planning and performance
conversations, becoming familiar with performance management
assessment criteria and metrics. Understands how to use discipline
and performance improvement plans when necessary.
- Reviews and becomes knowledgeable of all company policy and
local, state and federal laws related to selection, recruitment,
record retention, and training of team members.
- Supports Store Manager in leveraging the team's strengths,
skills, and abilities to increase engagement, overcome challenges,
solve problems, and adapt to changes that the store
faces.Communications
- Shadows Store Manager and attends all critical communication
sessions, e.g., one-on-one discussions, group meetings. Learns best
practices for providing and receiving feedback, soliciting input,
answering questions, and ensuring communications are open between
management and non-management team members.
- Assists Store Manager and/or District Manager in planning and
attending community events.
- Gains experience facilitating team member discussions around
key operational and engagement metrics.Minimum Requirements
- Bachelor's degree and 3 years retail management experience or
High School Diploma/GED and 5 years of retail management
experience.
- Must be fluent in reading, writing, and speaking English
(Except in Puerto Rico).
- Willingness to work a flexible schedule, including extended
days, evenings, and weekend hours.
- Willingness to accept assignment into a Store Manager position,
if an assignment is offered.
- Willingness to transfer to other Walgreens retail assets
located within the same hiring area.
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Keywords: Walgreens, Placentia , Store Manager Unassigned, Executive , Los Angeles, California
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