Principal Inbound Product Manager - Platform Workflow Automation

Company: Servicenow
Location: San Diego
Posted on: November 1, 2024

Job Description:

Company DescriptionIt all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.Job DescriptionThe Now Platform is our modern Platform-as-a-Service (PaaS) that not only powers every ServiceNow delivered application, but also allows customers to create their own custom application and integration solutions.As part of the ServiceNow Platform team, you will partner closely with Design, Engineering and other PM leaders to define and build the capabilities that will power the next generation of the ServiceNow platform. Success means happy and productive customers, and a vibrant ecosystem of 3rd party developers who are able to build delightful user experiences on the NOW platform.We're looking for an experienced Staff Product Manager that wants to seamlessly connect organizations across the enterprise on a no code platform. This is a special opportunity to be part of the team that is defining and driving the cutting edge of the ServiceNow workflow automation capabilities, by creating new and compelling low-code and no-code experiences on the ServiceNow platform. You will help define and mature the core platform products, your work will be highly visible and will improve the daily lives of millions of our customers.What you get to do in this role:

• Drive vision, roadmap, strategy and requirements that meet the needs of our enterprise customers
• Define low-code / no-code workflow features and capabilities, and define idea experiences required to unlock customer and business use cases
• Serve as an evangelist with internal stakeholders to develop and execute a cross-team strategy around data management, with emphasis on a holistic vision across multiple technologies for a broad set of use cases
• Be a voice of the customer and provide a business perspective on value during day-to-day development
• Be a visible product expert, sharing best practices both internally and with customers
• Collaborate with Product Marketing, Field enablement, Sales and User Learning to produce go-to-market materials and training documentsQualificationsTo be successful in this role you have:
  • 8+ years experience as a Product Manager
  • Experience with low-code workflow automation products
  • Experience with business process management and digital process automation technology
  • The ability to make trade-off decisions between possible and desirable, which requires a good sense of what is technically feasible
  • Comfortable delivering product presentations to large audiences
  • Proven ability to execute to plan and getting things done
  • Must enjoy working in a highly collaborative environment.
  • Must be able to travel approximately 15%
  • Prior experience with GenAI products and capabilities
  • Prior experience working with ServiceNow development
  • Process architecture background or relevant experience
  • Experience with Six Sigma, Program Management, Lean or other process methodology focusing on improving processes
  • Strong presentation skills and public speaking experience
  • Scrum Master or Scrum Product Owner certification preferred#ProductjobsNot sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!
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