Support Team Manager
Company: VirtualVocations
Location: Oceanside
Posted on: October 19, 2024
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Job Description:
A company is looking for a Support Team Manager to lead their
customer support team and ensure high standards of service.
Key Responsibilities
Oversee the resolution of customer inquiries efficiently
Train and onboard new customer support agents
Analyze support behaviors and recommend improvements based on
customer feedback
Required Qualifications
Minimum of 3 years of management experience in customer support
Proficiency in customer support software and systems
Strong leadership and organizational skills
Expertise in metric-based reporting and data analysis
Ability to motivate and mentor the support team
Keywords: VirtualVocations, Placentia , Support Team Manager, Executive , Oceanside, California
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