Workforce Management and Customer Success Planning Director
Company: Jobber
Location: San Diego
Posted on: October 8, 2024
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Job Description:
Does your definition of success mean empowering others?
Then Jobber might be the place for you! We're looking for a
Workforce Management and Customer Success Planning Directorto be
part of our Customer Success department.
Jobber exists to help people in small businesses be successful. We
work with small home service businesses, like your local plumbers,
painters, and landscapers, to transform the way service is
delivered through technology. With Jobber they can quote, schedule,
invoice, and collect payments from their customers, while providing
an easy and professional customer experience. Running a small
business today isn't like it used to be-the way we consume and
deliver service is changing rapidly, technology is evolving, and
customers expect more. That's why we put the power and flexibility
in their hands to run their businesses how, where, and when they
want!
Our culture of transparency, inclusivity, collaboration, and
innovation has been recognized by Great Place to Work, Canada's
Most Admired Corporate Cultures, and more. Our employees likewise
love the Jobber culture with 93% of employees recommending Jobber
and 100% approving of our CEO (according to Glassdoor). Jobber has
also been named on the Globe and Mail's Canada's Top Growing
Companies list, and Deloitte Canada's Technology Fast 50,
Enterprise Fast 15, and Technology Fast 500 lists.
About This Opportunity:As the Director of Workforce Management and
Customer Success Planning, you will lead the effective management
and forecast of labour requirements for the Customer Success
organization. You will be responsible for forecasting volume and
real-time scheduling on a day-to-day and hour-to-hour basis,
managing staff schedules across multiple channels based on
historical and anticipated volume. You will work with a variety of
key stakeholders across functions to achieve optimal team
performance results. In this role, you will report to the VP of
Customer Experience, partnering closely with Customer Success
leadership to drive improvements that optimize the customer
experience.
Responsibilities
Requirements
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Keywords: Jobber, Placentia , Workforce Management and Customer Success Planning Director, Executive , San Diego, California
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