DIRECTOR OF SALES AND MARKETING
Company: Marriott International
Location: San Diego
Posted on: September 28, 2024
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Job Description:
Job Number 24125984Job Category Sales & MarketingLocation
Coronado Island Marriott Resort & Spa, 2000 Second Street,
Coronado, California, United States VIEW ON MAPSchedule
Full-TimeLocated Remotely? NRelocation? YPosition Type
ManagementJOB SUMMARYFunctions as the leader of the property's
sales department for properties with bookings over 300 peak rooms
and significant local catering revenue. Manages the property's
reactive and proactive sales efforts. Provides day to day
leadership to sales associates to achieve property sales objectives
with overall responsibility for achieving booking goals and
property revenues. Implements the brand's service strategy and
applicable brand initiatives in all aspects of the sales process
and focuses on building long-term, value-based customer
relationships that enable achievement of the hotel's' sales
objectives. Evaluates the property's participation in the various
sales channels (e.g., Area Sales, Group Sales within the Sales
Office, electronic lead channels, etc.) and develops strong working
relationships to proactively position and market the property.
Manages the marketing budget to enable development of property
specific campaigns, promotions and collateral to drive revenue and
meet property objectives. Interfaces with regional marketing
communications for regional and national promotions pull through.
Develops and implements property-wide strategies that deliver
products and services to meet or exceed the needs and expectations
of the brand's target customer profile and property associates and
provides a return on investment to the owner and Marriott
International.CANDIDATE PROFILEEducation and ExperienceRequired:---
2-year degree from an accredited university in Business
Administration, Marketing, Hotel and Restaurant Management, or
related major; 4 years experience in the sales and marketing or
related professional area.OR--- 4-year bachelor's degree in
Business Administration, Marketing, Hotel and Restaurant
Management, or related major; 2 years experience in the sales and
marketing or related professional area.Preferred:--- 4 year college
degree.--- Demonstrated skills in supervising a team.--- Lodging
sales experience.--- Hotel industry work experience, demonstrating
progressive career growth and a pattern of exceptional performance.
-CORE WORK ACTIVITIESManaging Sales Activities--- Manages the
development of a strategic account plan for the demand generators
in the market.--- Manages the property's reactive and proactive
sales efforts.--- Determines and develops marketing communication
activities, in conjunction with Regional Marketing
Communications.--- Provides customer intelligence in evaluating the
market and economic trends that may lead to changes in sales
strategy to meet or exceed customer expectations.--- Reviews the
Strategic Alignment Review (STAR) report, competitive shopping
reports and uses other resources to maintain an awareness of the
hotel's market position.--- Researches competitor's sales team
strategies to identify ways to grow occupancy and RevPAR and
increase market share.--- Attends sales strategy meetings to
provide input on weekly and overall sales strategy.--- Suggests
innovative marketing ideas and develops deployment strategies to
continue to grow market share.--- Evaluates and supports
participation and account deployment with Area Sales and Group
Sales within the Sales Office.--- Serves as the sales contact for
the General Manager, property leadership team, Group Sales and Area
Sales leaders.--- Serves as the sales contact for customers; serves
as the customer advocate.--- Serves as hotel authority on sales
processes and sales contracts.--- Serves as the property sales
liaison with Area Sales, Group Sales, Revenue Management, Event
Management, Regional Marketing Communications and other hotel
departments as appropriate.--- Participates in sales calls with
members of the Sales and Marketing team to acquire new business
and/or close on business.--- Identifies public relations
opportunities and coordinates activities to augment the overall
marketing communication strategy.--- Supports the General Manager
by coordinating crisis communications.--- Executes and supports
Marriott's Customer Service Standards and hotel's Brand
Standards.--- Executes and supports the operational aspects of
business booked (e.g., generating proposal, writing contract,
customer correspondence).--- Participates in and practices daily
service basics of the brand (e.g., , Marriott Hotels and Resorts
(MHR) Spirit to Serve Daily Basics, Renaissance Hotels and Resorts
(RHR) Savvy Service Basics, Courtyard, SpringHill Suites, Fairfield
Inn Basics of the Day, Residence Inn Daily Huddle, or TownePlace
Suites Morning Meeting).--- Implements a seamless turnover from
sales to operations and back to sales while consistently delivering
high level of service.--- Monitors the effective resolution of
guest issues that arise as a result of the sales process by
creating mechanisms to channel issues to property leadership and/or
other appropriate stakeholders.--- Maintains successful performance
by increasing revenues, controlling expenses and providing a return
on investment for the owner and Marriott International.---
Implements the brand's service strategy and applicable brand
initiatives in all aspects of the sales process and focuses on
building long-term, value-based customer relationships that enable
achievement of the hotel's' sales objectives.--- Interfaces with
regional marketing communications for regional and national
promotions pull through.--- Performs other duties, as assigned, to
meet business needs.Building Successful Relationships--- Develops
strong partnerships with local organizations to further increase
brand/product awareness.--- Develops and manages internal key
stakeholder relationships.--- Develops strong community and public
relations by maintaining property participation in local, regional
and national tradeshows and client events.--- Executes exemplary
customer service to drive customer satisfaction and loyalty by
assisting the customer and monitoring their satisfaction before and
during their program/event.--- Serves the customer by understanding
their needs and recommending the appropriate features and services
that best meet their needs and exceed their expectations, while
building a relationship and loyalty to Marriott.--- Gains
understanding of the hotel's primary target customer and service
expectations; serves the customer by understanding their business,
business issues and concerns, to offer better business solution
both prior to, and during the program/event.Leadership--- Functions
as the leader of the property's sales department for properties
with bookings over 300 peak rooms and significant local catering
revenue.--- Develops sales goals and strategies and verifies
alignment with the brand business strategy.--- Executes the sales
strategy in order to meet individual booking goals for both self
and staff.--- Coaches leaders of revenue generating departments in
developing effective revenue strategies and setting aggressive
goals that will drive the property's financial performance.---
Verifies Sales team understands and is leveraging Marriott
International (MI) demand engines to full potential.--- Works with
Human Resources, Engineering and Loss Prevention to monitor
compliance with local, state and federal regulations and/or union
requirements.--- Partners with Human Resources to attract, develop
and retain the right people in order to support the strategic
priorities of the market.--- Creates effective structures,
processes, jobs and performance management systems are in place.---
Sets goals and expectations for direct reports using the Leadership
Performance Process (LPP), aligns performance and rewards,
addresses performance issues and holds staff accountable for
successful results.--- Forecasts talent needs and manages talent
acquisition strategy with Human Resources (HR) to minimize lost
time due to turnover.--- Maintains an active list of the
competition's best sales people and executes a recruitment and
acquisition plan with HR.--- Supports tools and training resources
to educate sales associates on winning catering solutions.---
Champions leadership development and workforce planning priorities
by assessing, selecting, retaining and developing diverse,
high-caliber talent that can lead the organization today and
strengthen the leadership bench for the future; continues to
upgrade the sales & marketing talent; works with HR to anticipate
future talent needs based on business growth plans.--- Identifies,
trains and mentors group sales associates; utilizes all available
on the job training tools for associates.--- Transfers functional
knowledge and develops group sales skills of other discipline
managers.--- Provides day to day leadership to sales associates to
achieve property sales objectives with overall responsibility for
achieving booking goals and property revenues.--- Evaluates the
property's participation in the various sales channels (e.g., Area
Sales, Group Sales within the Sales Office, electronic lead
channels, etc.) and develops strong working relationships to
proactively position and market the property.--- Manages the
marketing budget to enable development of property specific
campaigns, promotions and collateral to drive revenue and meet
property objectives.The salary range for this position is $157,000
to $190,154 annually. Marriott offers a bonus program,
comprehensive health care benefits, 401(k) plan with up to 5%
company match, employee stock purchase plan at 15% discount,
accrued paid time off (including sick leave where applicable), life
insurance, group disability insurance, travel discounts, adoption
assistance, paid parental leave, health savings account (except for
positions based out of or performed in Hawaii), flexible spending
accounts, tuition assistance, pre-tax commuter benefits, other life
and work wellness benefits, and may include other incentives such
as stock awards and deferred compensation plans. Benefits and
incentive compensation may be subject to generally applicable
eligibility, waiting period, contribution, and other requirements
and conditions. -The compensation and benefits information is
provided as of the date of this posting. Marriott reserves the
right to modify compensation and benefits at any time, with or
without notice, subject to applicable law.Marriott International is
an equal opportunity employer. -We believe in hiring a diverse
workforce and sustaining an inclusive, people-first culture. -We
are committed to non-discrimination on -any -protected -basis, such
as disability and veteran status, or any other basis covered under
applicable law. Marriott International considers for employment
qualified applicants with criminal histories consistent with
applicable federal, state and local law.Marriott Hotels strive to
elevate the art of hospitality, innovating at every opportunity
while keeping the comfort of the oh-so-familiar all around the
globe. As a host with Marriott Hotels, you will help keep the
promise of "Wonderful Hospitality. Always." by delivering
thoughtful, heartfelt, forward-thinking service that upholds and
builds upon this living legacy. With the name that's synonymous
with hospitality the world over, we are proud to welcome you to
explore a career with Marriott Hotels. In joining Marriott Hotels,
you join a portfolio of brands with Marriott International. Be
where you can do your best work, begin your purpose, belong to an
amazing global team, and become the best version of you. JW
Marriott -is part of Marriott International's luxury portfolio and
consists of more than 100 beautiful properties in gateway cities
and distinctive resort locations around the world. JW believes our
associates come first. Because if you're happy, our guests will be
happy. JW Marriott associates are confident, innovative, genuine,
intuitive, and carry on the legacy of the brand's namesake and
company founder, J.Willard Marriott. Our hotels offer a work
experience unlike any other, where you'll be part of a community
and enjoy true camaraderie with a diverse group of co-workers. JW
creates opportunities for training, development, recognition and
most importantly, a place where you can pursue your passions in a
luxury environment with a focus on holistic well-being. Treating
guests exceptionally starts with the way we take care of our
associates. That's The JW Treatment. In joining JW Marriott, you
join a portfolio of brands with Marriott International. Be where
you can do your best work,--- begin -your purpose, -belong -to an
amazing global--- -team, and -become -the best version of you.Job
type: FULL TIMECategories: Sales & Marketing
Keywords: Marriott International, Placentia , DIRECTOR OF SALES AND MARKETING, Advertising , San Diego, California
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